TERMS & CONDITIONS


SUBSTITION POLICY

All flowers are subject to availability and while all necessary steps are taken to provide you with specific flowers / colours as requested they are subject to the seasons / weather conditions / supply & demand etc and therefore flexibility and a second flower / colour option is always recommended. The best substitution will be made by the florist on your behalf in such circumstances.

EXCHANGE & RETURNS POLICY

Please note that flowers are perishable, therefore neither exchangeable or refundable.

CANCELLATION POLICY

Orders cancelled 48 hours before delivery time are subject to a full refund, but please do ensure at least 48 hours notice.

Orders placed on Saturday, Sunday or on public holidays will be treated as having been received on the next working day. To cancel an order please call us on 09 372 6749 between the hours of 9am and 4pm.

We have a separate Terms & Conditions document for our Wedding clientèle which is provided with our wedding quotes.

DELIVERY

With our extensive knowledge of flowers, we can help you choose a lasting bouquet of flowers, wet wrapped and presented in crisp paper with a stunning bow. Just call us on 09 372 6749 to arrange a daily delivery. we accept orders from 9am to 4pm Monday to Friday and between 9 am to 12 noon on Saturday. Pay by credit card over the phone, for immediate delivery

We deliver within Waiheke. We can also arrange a delivery in the surrounding areas. Delivery costs $10 NZD to $20 NZD for surrounding areas (please select “Delivery” when placing an online order). Your order can also be picked up from our shop.

DELIVERY TIMES

We deliver daily, Monday to Friday between 9am and 3pm, call us now on 09 372 6749. Our delivery service costs $10.00 for non rural and $20.00 for RD1

Also add delivery price options here.

ADDRESS & PHONE

110 Ocean View Road,
Oneroa, Waiheke, 1081, Auckland, New Zealand

Phone: +64 (0)9 372 6749

SHOP HOURS

Summer / Peak season;

Monday - Friday 9 - 5

Saturday 9 - 4
Sunday 10 - 2

PAYMENT & SECURITY

We accept VISA & MASTERCARD payments. We also accept PayPal payments for all credit cards excluding AMERICAN EXPRESS. The name that will appear on your statement will be Waiheke Flower Company.

GST

New Zealand has a Goods & Service Tax of 15%. All prices quoted are GST inclusive.

CURRENCY

All prices are displayed in New Zealand dollars.

 


PRIVACY POLICY

What information do we collect?

We collect information from you when you place an order.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To process transactions:

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private credit card details will not be stored on our servers.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.